FAQ

1.
How do I start playing on the site?

To begin playing for real money, you’ll need to create an account and make a deposit. All users, including those who are unregistered, can access demo mode slots.

2.
How do I sign up on the site?

Simply click the "Sign Up" button at the top right corner of the page. You can sign up using your social media accounts, email, or phone number.

3.
What should I do if I entered my personal details incorrectly during registration?

Upload a scanned copy of your passport along with a selfie of you holding the passport to your profile. Then, reach out to our support team via chat, and a representative will contact you by phone to verify your identity. Once confirmed, your profile details will be updated.

4.
Can I change my currency after registering?

Yes, you can change the currency you selected during registration by contacting our support team.

5.
Is it allowed to create multiple accounts?

No, creating multiple accounts is against our policy. You are allowed to have just one account to play on the site.

6.
How long does it take for money to appear in my balance?

Deposits are usually credited to your balance instantly after the transaction is completed. However, in some cases, there might be a slight delay. If your deposit hasn't appeared in your balance within an hour, please contact our support team via live chat and provide a screenshot of your transfer.

7.
How can I withdraw money from my account?

To withdraw funds, click the "Deposit" button in the upper right corner of the page, then select the "Withdrawal" tab. Choose your preferred withdrawal method, enter the amount you'd like to withdraw, and click "Withdraw." Please note that withdrawals are only available to verified users.

8.
How long does it take to process a withdrawal request?

Withdrawal requests are typically processed within 24 hours. However, the time it takes for the funds to reach your account depends on your bank or payment system, which may take up to 5 business days. If your withdrawal exceeds 1 250 €, the casino reserves the right to perform additional verification, which may take up to 48 hours.

9.
How are transactions on the casino site protected?

FRESH Casino uses 128-bit SSL (Secure Socket Layer) encryption to ensure the highest level of security for all transactions. The protection of our clients’ personal data is a top priority for FRESH Casino.

10.
How can I check the site’s license?

For details on the current license and its status, click the coat of arms icon located at the bottom of the page.

11.
What are Bonus Buy games and why should I use them?

In Bonus Buy games, you have the option to purchase bonus rounds, allowing you to skip straight to the more thrilling parts of the game, no matter what’s happening in the regular game session. By purchasing a bonus, your chances of winning big increase due to the high RTP (Return to Player).

12.
What are FreshCoins and what are they used for?

FreshCoins are loyalty points that you earn when you deposit a certain amount of money into your balance. They help increase your status level on the platform.

13.
How can I contact the support team?

You can reach our support team through live chat or by sending an email to [email protected].

14.
What is a bonus and how does it work?

A bonus is extra funds to play with or special features (such as free spins) available to all registered users. Winnings from bonuses can only be withdrawn after meeting the wagering requirements.

15.
How can I earn more bonuses?

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